Complaint

If a product you bought from us is defective or not as described, make a complaint here.

Good to know

The period: As a consumer, you may complain within two years of delivery of the goods (art. 45(1) of the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods).
Your rights: If the goods are not in conformity with the contract, you are entitled to have them brought into conformity free of charge, by repair or replacement, within one month. If that is impossible, is not done in time, or the lack of conformity is serious, you are entitled to a lower price, or to end the contract and have your money back, on the terms of arts. 33-37 of the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods.
What happens next: We enter the complaint in our register and send you a document with its number and date. We look into it and write back to you, and once we uphold it, you receive an act saying so by e-mail.